Apply for assistance

We are facing unprecedented times and appreciate there is much uncertainty due to COVID-19. If you are currently having difficulty in making payments on your accounts due to COVID-19, please complete and submit this form to request a call back from our Customer Assistance team.

Is there someone acting on your behalf?
If we do not already have a Third Party Authorisation form,  we will need to contact you first and confirm with you before we can discus your personal information with your nominated person
Accounts you require help with

One of our Customer Assist Consultants will contact you regarding your request for assistance. Please note we are currently experiencing high volumes of enquiries and will aim to contact you within 3-5 days. Thank you for your patience.


Personal information is collected, used and stored  in accordance with Pepper’s Privacy Policy www.