If you are currently having difficulty making payments on your accounts, then you can complete and submit this form to request a call back from one of our Customer Help team.

Is there someone acting on your behalf?
If we do not already have a Third Party Authorisation form,  we will need to contact you first and confirm with you before we can discus your personal information with your nominated person
Accounts you require help with

If your next loan repayment is due within the next 5 working days and you are unable to pay it, please call us on 13 73 77.

Some information you need to know before you submit this form:

  • We will not automatically suspend your payments as a result of you submitting this form.
  • We will call you first to understand more about your current situation, and your ability to make repayments on your loan.
  • We will discuss all the options for help available to you. Please be aware that some options, like pausing payments, can mean you end up paying more interest over the life of your loan. You can find more information here in our Fact Sheet or try our home loan repayment deferral calculator.

Note: Personal information is collected, used and stored  in accordance with Pepper’s Privacy Policy, which you can read at: www. pepper.com.au/privacy-policy