Difficulty paying off your accounts? We're here to help

If you are currently having difficulty making payments on your accounts, then you can complete and submit this form to request a call back from one of our Customer Help team.

Apply for help now

Title

First name *

Middle name (if applicable)

Last name *

Date of birth *

Contact number *

Email *

Loan number (if known) *

Is there someone acting on your behalf? * Yes No

If you choose Yes and we do not already have a Third Party Authorisation form, we will need to contact you first and confirm with you before we can discuss your personal information with your nominated person.

This field is required.

Title

First name *

Middle name (if applicable)

Last name *

Contact number *

Email *

Organisation

Please select how you are impacted *

Accounts you require help with * Mortgage Asset Finance Personal Loan

This field is required.

If you selected 'Other' for how you have been impacted, please specify

You are requesting assistance in the form of *

This field is required.

If you selected ‘Other’ for the type of assistance you require, please specify.

Please specify how much you can afford to pay per month ($).

How do you want to pay Weekly Fortnightly Monthly

We can discuss whether you want to repay weekly, fortnightly or monthly.

If your next loan repayment is due within the next 5 working days and you are unable to pay it, please call us on 137 377.

Some information you need to know before you submit this form:

We will not automatically suspend your payments as a result of you submitting this form.
We will call you first to understand more about your current situation, and your ability to make repayments on your loan.
We will discuss all the options for help available to you. Please be aware that some options, like pausing payments, can mean you end up paying more interest over the life of your loan. You can find more information here in our Fact Sheet or try our home loan repayment deferral calculator.

Apply for assistance

Apply for help now

Get in touch with a Lending Specialist