We're here to help you

As many of our customers deal with the growing challenges of Coronavirus (COVID-19), we want to make sure you have the information you need to help you understand the options that may be available to you.

Whether you are preparing for changes ahead or if you are having difficulty meeting your financial obligations today, please let us know sooner rather than later so that we can discuss your unique situation.

You may also want to obtain support from an advice professional, or a financial counsellor to assist you to understand your options.

Options to help you

Existing Home Loan features that may assist you
Existing features on your loan that you have access to

Your loan account has features that may assist you with your current and future needs.

Frequently Asked Questions
Frequently Asked Questions

View our list of FAQs to help answer any financial assistance questions you may have.

Government Assistance
Government Assistance

It is important to be aware of the Government assistance available to you.

Experiencing Financial Difficulty?


Please contact us sooner rather than later.

If you are experiencing financial difficulty and are unable to afford your loan repayments, groceries or general daily expenses, please apply for assistance here or contact us on 1300 650 931.

Apply for assistance

Additional Support

Contact Us
Contact Us

We're here to help. Leave an enquiry online and we'll get back to you.

external counselling organisations
Financial Counselling Associations

Here is a full list of external resources that can assist you.

Watch out for scams relating to COVID-19
Watch out for scams relating to COVID-19

Learn how to be alert and stay safe online.

Other helpful information

  • Be wary of payday loans and companies offering debt rescue services. These quick-fixes can put you at more risk down the line and may charge excessive fees. Read more on the MoneySmart Government website.
  • For more information on Coronavirus including advice on what you can do to protect yourself, please visit the Australian Government Department of Health website.
  • Visit our Help Centre for smart budgeting tips, or to self-service log in to your Loan Service Net portal here.
  • Want to know more about Pepper Money's response to coronavirus? Read this message from our CEO Mario Rehayem here.