Things a bit tough right now?
We're here to help.
If you are experiencing financial difficulty, we want to make sure you have all the information you need to help you understand the options available to you.
Whether you’re having difficulty meeting your financial obligations today or trying to get organised for changes coming up, please let us know sooner rather than later so that we can help.
You may also want to get support from an advice professional, or a financial counsellor to help you to understand your options. See options here.
Options to help you
Find out what a repayment holiday is, how it works and if it might be right for you.
Answers to the questions people ask most often about getting financial help.
You can calculate the outcome of putting off payments for a certain amount of time.
Find out ways some features of your current loan might help your situation.
Need some help? View our most common FAQs...
If you notify us of your changing circumstances, we aim to work with you side by side to help you understand your options.
To do this, we will need to understand your unique situation to be able to consider your hardship request and discuss your options.
This may include asking you:
- The reasons why you are in financial hardship
- An indication of how and when your situation will improve.
- Whether you can make any repayments to your loan and over what period
- To provide a 'statement of financial position', which means information that sets out your income and expenses, as well as relevant supporting documents, like bank statements.
For customers who are under financial assistance arrangements with Pepper Money, you will not be charged Default, Arrears or Dishonour fees during this time, and we will not apply additional default interest on amounts in arrears.
As everyone’s circumstances are different, the exact length of time for the repayment break will depend on your individual situation.
30 days before the end of your repayment holiday, Pepper Money will contact you to let you know that this arrangement is coming to an end and that your loan repayments will soon recommence. Learn more about the process here.
To see the full FAQs, click here.
A message from our CEO
Pepper Money is dedicated to helping; it’s at the heart of what we do.
We’re always here to help you look at how you can get back on track financially.
Acknowledging the situation is getting too hard to cope with is the first step.
Step two is asking for help. Reach out to us here at Pepper Money. Read more.
Experiencing Financial Difficulty?
Please call us sooner rather than later.
If you are experiencing financial difficulty and are unable to afford your loan repayments, groceries or general daily expenses, please apply for assistance here or contact us on 137 377.
Just Announced: Australian Government payments
In addition to our support, if you’re directly impacted by the recent floods across New South Wales or Queensland, the relevant state governments have announced lump sum payments and ongoing, short term allowances to help you.
Visit Disaster Assist for more information or call Services Australia to find out if you’re eligible for one or more of these payments.
| NSW | |
| Disaster Recovery Payment | $1,000 per eligible adult and $400 per eligible child if your home has been severely damaged or destroyed, or you’ve been seriously injured. |
| Disaster Recovery Allowance |
Support if you’ve lost income as a direct result of the floods in New South Wales. |
| QLD | |
| Disaster Recovery Payment | $1,000 per eligible adult and $400 per eligible child if your home has been severely damaged or destroyed, or you’ve been seriously injured. |
| Disaster Recovery Allowance |
Support if you’ve lost income as a direct result of the floods in South East Queensland. |
Additional Support
We’re here to help. Call us or leave us an online enquiry here.
You can find a full list of organisations that can help here.
Real life resources to help with managing your money here.
Quick-fixes can put you at more risk down the line and may charge excessive fees. Read more here.
Other helpful information
Visit our Help Centre for smart budgeting tips, or to self-service log in to your Loan Service Net portal here.