We know that some people find it difficult to admit to their lender (or even themselves) that they are struggling with loan repayments. Some just hope things will get better and that they’ll be okay. Others are embarrassed or worried about affecting their credit rating. But the truth is that dealing with your financial situation proactively puts you on the front foot. So, if you are affected, please talk to us sooner rather than later. Then we can get to understand your situation and talk with you about your options. We will work side by side with you through this challenging time.

It could be as simple as:

  • accessing extra repayments made on your loan;
  • adjusting the monthly repayments on your home loan;
  • the temporary postponement or reduction of loan repayments, or
  • arranging a longer-term loan variation.

Our goal is to work with you, free of judgement and to offer a solution to assist you to get back on track.

You can apply for help online here and our team will get back to you within two working days. Alternatively, you can call us on 1800 356 383, between 8:00am and 5:30pm, Monday to Friday (AEST/AEDT).

The important thing to remember is that we will help you through this


Yours sincerely,

Mario Rehayem
CEO Australia and New Zealand