Applying for financial assistance by phone
You can apply for financial assistance by contacting us on 1300 650 931 to discuss your situation and the options which may be available to you.
A request for financial assistance can be made by any party to the loan however, if the loan has multiple borrowers, we will normally require all parties to supply information to us which will allow a more thorough assessment of the application.
We will need to understand your unique situation to be able to consider your request for financial assistance and discuss your options. This may include asking you:
The reasons why you need financial assistance
An indication of how and when you think your situation will improve
Whether you can continue to make any repayments to your loan and over what period
To provide a statement of financial position, which sets out your income and expenses, as well as relevant supporting documents.
Applying for financial assistance via the website
When an application for financial assistance is made via the website, Pepper Money will be in contact with you within 5 working days.
Please note that your direct debit payments will not be automatically suspended as a result of submitting a request via the website.
Loan repayments which are due shortly
We do understand customers may have a repayment due in the next few days. If your next loan repayment is due within the next 5 working days and you are unable to pay it, please call us on 1300 650 931 between 8am to 6pm AEST.
If your scheduled repayment is deducted before we contact you, any arrears or missed payment fees will be resolved when we contact you.
Confirming your financial assistance plan
Once you have completed an application for financial assistance, you will receive confirmation of the details of your approved financial assistance plan via letter or email. We will outline the details of the variations to your loan account and your temporary repayment schedule during the assistance period.
What you need to know when your repayment holiday ends
30 days before the end of your repayment holiday, Pepper Money will contact you to let you know that this arrangement is coming to an end and that your loan repayments will soon recommence. Read more about the process here.