Feedback and complaints

Posted Customer Service

We welcome your feedback whether it's a compliment or complaint, as we see it as an opportunity to improve the services we offer to our customers.

If you would like to leave feedback or to make a complaint, please contact our Customer Resolutions team by calling 1800 356 246 Monday to Friday from 8:30am to 5:30pm AEST.

Alternatively, you can email

View our Customer Service Policy for more about how we resolve customer complaints.

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Would you like to know more?

For more information please contact your Mortgage Broker or give us a call on 13 73 77 and tell us about your situation. The more we learn, the better we can help.

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