Natural Disaster Financial Relief Options

Middle aged couple reflecting on the recent bushfire disaster


If you have been affected by the recent bushfires. Please call us on 1800 356 383 to talk about financial relief options in relation to your loan with us.

Please note we have extended our operating hours from 8:00am to 8:00pm, Monday to Friday (AEDT) to assist affected customers.

Pepper Money is committed to helping customers affected by natural disasters such as bushfires, floods and storms.

In the event you have been impacted, we encourage customers to talk to us directly on 1800 356 383 and our team will work with you to discuss available options and offer a solution that is most suitable for your circumstances based on the information you provide us.

We offer a number of payment options which are specifically designed to cater for a customer's changing circumstances. These may include:

  • Repayment holidays
  • Postponement of payments and fees
  • Loan variations
  • Redraw of funds

Additional Support

  • Pepper Money has committed approximately $250,000 in bushfire relief over the next two years, through a series of short-term and longer-term initiatives that will assist affected communities. Read more about it here.

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