Transaction Enquiry - FAQs

Posted Customer Service

How do I check my balance/monthly payment?
It's easy to check your loan balance and payment amounts. Just call our friendly Customer Service team on 1300 650 931, Monday to Friday from 8:00am to 6:00pm AEST. You can also check this by logging onto Loan Service Net or calling Loan Service Line on 1300 650 920.

How do I change my personal details?
Your can change your details through Loan Service Net. You can also change your personal details, such as your address, by calling Customer Service on 1300 650 931, Monday to Friday from 8:00am to 6:00pm AEST. Or you can simply fill out our online form.

Can I get an interim statement?
To request a statement, simply call our friendly Customer Service team on 1300 650 931, Monday to Friday from 8:00am to 6:00pm AEST.

What do I do if I have a transaction enquiry?
If you have a transaction enquiry, simply call our friendly Customer Service team on 1300 650 931, Monday to Friday from 8:00am to 6:00pm AEST.

Can I get an Indicative Payout Figure?
If you'd like to find out your indicative payout figure, please contact our  Customer Service on 1300 650 931, Monday to Friday from 8:00am to 6:00pm AEST.

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Would you like to know more?

For more information please contact your Mortgage Broker or give us a call on 13 73 77 and tell us about your situation. The more we learn, the better we can help.

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