Third Party Servicing Capabilities
Pepper is a specialist loan servicer that manages its own-originated and third-party originated loan books across a broad range of real estate and consumer loan asset classes, including:
- residential mortgages (including reverse mortgages)
- consumer unsecured and secured loans
- commercial real estate (CRE) backed loans
- auto and equipment leases
All our products have a large suite of features that would be expected by customers. These include an online loan portal, debit cards and many more.
Pepper’s servicing business involves the management of loans on behalf of its funding vehicles and third-party beneficial owners of the relevant loans by managing collections, enforcement and engaging with customers.
Pepper applies a lender's mind-set to its loan servicing activities to deliver strong customer management and collection outcomes as measured by portfolio arrears levels, augmented by loss mitigation strategies.
Pepper similarly applies its experience in loan servicing to the design of new lending products and related pricing for risk strategies thereby facilitating a continuous feedback loop between its specialist lending and loan servicing activities.