If you are experiencing financial hardship, it’s important to understand all the options available to you – so we’ve done our best to bring together some information to help get you back on track.
Whether you’re having difficulty meeting your financial obligations or are trying to get organised for changes coming up, please let us know sooner rather than later so that we can try to help.
You may also want to get support from a financial counsellor or advice professional to help you to understand your options.
Repayment holidays
Apply for financial assistance
Statement of financial position
Financial Assistance FAQs
Financial assistance can sound like a daunting prospect, however it can also help get your finances back on track. We’ve pulled together some of our most frequently asked questions to help you understand the process.
If you notify us of your changing circumstances, we’ll work with you to understand your options.
We’ll discuss with you:
- The reasons why you are in financial hardship
- An indication of how and when your situation will improve
- Whether you can make any repayments to your loan and over what period
- If you need to provide a 'statement of financial position', which provides information that validates your income and expenses.
For customers who are under financial assistance arrangements with Pepper Money, you will not be charged Default, Arrears or Dishonour fees during this time, and we will not apply additional default interest on amounts in arrears.
As everyone’s circumstances are different, the exact length of time for the repayment break will depend on your individual situation.
30 days before the end of your repayment holiday, Pepper Money will contact you to let you know that this arrangement is coming to an end and that your loan repayments will soon recommence.
When times are tough, we're here to help
There are always options available to you. Take a look through our hardship and support articles, but if you can't find the answer you're looking for then reach out to us on 137 377.
